Frequently Asked Questions
Everything people usually ask before reserving. Something else on your mind? Contact us.
How long do I get the bins?
Rentals run one week at a time.
Need longer? Add extra weeks — +$25 for 10 bins, +$40 for 20, +$65 for 40, +$90 for 60, per week — subject to availability.
Is there a security deposit?
No.
We require a valid card on file and acceptance of our rental agreement instead.
Do you deliver?
Yes — home delivery and pickup are included in every package within our service area.
Prefer not to share your address? We're happy to meet at a public location instead — just mention it when we confirm your reservation.
What time do you deliver and pick up?
Evenings, typically — you're home from work, and so are we. We'll confirm an exact window when we finalize your reservation.
Evenings don't work for you? Tell us and we'll figure something out. The one hard rule: no deliveries or pickups on Sundays.
Do I need to be home for pickup?
Nope. We deliver and pick up right at your front door — just have the bins emptied, stacked, and set out there by your confirmed pickup window.
One heads-up: bins set out are in your care until we collect them. If you'd rather not leave them unattended, tell us and we'll arrange a time you're home.
How big are the bins?
Our standard moving totes hold approximately 27 gallons.
They are heavy-duty, stackable plastic totes with lids.
Do I need tape?
Nope. That’s one of the best parts.
In fact, please don’t tape the bins — the lids snap shut on their own, and adhesive residue counts as damage.
Are the bins cleaned between rentals?
Yes. Bins are inspected and cleaned before being rented to the next customer.
What happens if I lose or damage a bin?
Normal wear from moving is expected — scuffs and light scratches are never charged.
Bins that are lost, not returned, or damaged beyond normal use are $15 per bin, lid included — bins and lids are replaced as a set, so there’s no separate lid fee. Beyond normal use means things like tape residue, stains or smells that don’t clean out, cracks, or a bin returned moldy from wet storage.
What happens if I need the bins longer?
Extra weeks are simple: +$25 (10 bins), +$40 (20), +$65 (40), or +$90 (60) per week. Contact us before your return date and we’ll extend when inventory allows.
Please don’t simply keep the bins past your return date, since they may already be reserved for another customer.
Can I rent fewer than 20 bins?
Our standard packages begin at 20 bins.
If you have a special request, contact us and we’ll see what we can do.
Can I rent more than 60?
Absolutely. Contact us for larger moves or custom quantities.